TERMS & CONDITIONS

Please read our Terms & Conditions of trade. These are strict guidelines that we work to and apply unless stated otherwise.

LOGO DESIGN

All of our logo’s are custom designed by us. We do not employ online designers. To design your logo we will ask what styles you like, colours, etc. From this we will design 4 to 5 logo’s and from our experience one will be spot on or we mix ‘n’ match a few until we design what you want. The final logo is delivered in various formats (digitally) for your use either online or on a thumb drive.
All logo design work requires 50% deposit. No work will commence until this is paid in full

BRANDING

Once your logo has been developed we can begin to brand your business. Our specialty is consistently branding a business or product across multiple media platforms and output. We will create a brand identity document for you and your suppliers to cross reference so that every time you reproduce your brand…it’s identical!
Brand Development is quoted Price On Application

BUSINESS CARDS (DESIGN)

Once we have your brand we can then design your business cards. As a rule we normally design 2 to 3 business cards. Again, from this we finalise a design to your approval and alterations.
All design work requires 50% deposit. No work will commence until this is paid in full

BUSINESS CARDS (PRINTING)

We can manage the printing of your cards and use only quality printers for the process We print only on heavy weight stock and with a matt celloglase. Min of 500 cards is required for each print run.
All printing requires 100% paid up front. No printing will commence until this is paid in full

NOTE: Turn around is 2 working weeks from time of full payment. 

BROCHURE DESIGN

From single page to multiple pages. We can design a unique brochure for your business. Design does not include: photography, images used, copy used. Pictures and text must be supplied by the client unless stated otherwise. Fees will be incurred for any royalty free images purchased by Smartarts Design. All images are charges at $15 per image if purchased.
All printing requires 100% paid up front. No printing will commence until this is paid in full

PAYMENTS AND REFUNDS

  • 50% Deposit is required for all production (unless stated otherwise)
  • Deposits are NON REFUNDABLE after 30 days of accepting Tax Invoice.
  • Balance of payments to be made upon receipt of goods/service
  • Websites WILL NOT be made “live” until final payment has been received and funds cleared
  • Invoicing is done by an online system and tracked for payment
  • Reminder notices are generated automatically from our invoicing system

Any enquiries regarding invoicing, deposits and refunds, please contact Craig on 0434 872 937

TURN AROUND TIMES

Logo’s design:
Generally take around 4 to 5 working days. 7 days to complete brand and output

Business card design:
Generally take around 3 to 4 working days.

Business card printing:
Allow for 2 weeks (10 working days) from time of approval to delivery.

WEBSITE DESIGN & DELIVERY

Website DESIGN & DEVELOPMENT:
Take from 2 to 3 weeks for simple site. 4 weeks for complex sites.

NOTE: ALL WEBSITE INFORMATION MUST 100% PROVIDED AND ALTERATIONS MADE BY THE CLIENT WITHIN 4 WORKING WEEKS.

If a client fails to provide information (copy if supplying, pictures, relevant information about the business, etc) within the 4 week period your site development will be “on hold” until such time that information is provided. Your delivery deadline will be altered as other projects will take precedence.

Website GOING LIVE:
Your website will not be made “live” until final payment has been received.
Once live additional settings will need to be made in regards to SEO and Google settings. This is a standard procedure with web development.

Alterations to your site after going live will be charged at an additional rate of $80 per hour

Website design - WHAT'S INCLUDED

A detailed description of your web development will be outlined prior to commencement of production:

  • Number of pages in total to be developed (agreed by client)
  • Installation of WordPress
  • Initial setup of all menu items from info provided
  • Testing of menus
  • Development of all agreed upon pages (text, images, buttons, etc)
  • Transfer of domain to host provider (if needed)
  • Hosting facility available
  • Links to social media sites
  • Custom designed interface delivered to customer requirements with alterations to approval
  • Google site verification
  • Sitemap
  • Basic keywords for Google search
  • Expectant delivery time 3 to 4 weeks for final receipt of information: copy, images & product details
  • Uploading of final site from development platform to “live” clients domain.

Website design - WHAT'S NOT INCLUDED

  • Email option or email marketing setup: We can set this up (price on application)
  • SEO copywriting: Specific copy written for Google searches. We offer this service (price on application)
  • Email setup on clients computer: We can assist with information and offer an I.T. fee of $80 per hour
  • Ongoing website support: We offer web cares packages starting at $29 per month
  • Additional stores items: Your online store will include items that have been discussed by both parties only.
  • Domain name purchase: Through our hosting your domain name will be free
  • Website hosting: We offer hosting packages starting at $3.95 per month
  • Digital marketing of your site: We offer online marketing packages starting at $800 per month
  • Blog post and pages: Your quote may include the initial setup of 3 posts. After that, it is your to update
  • Interface training: Unless stated, your quotation does not include interface training. We do offer WordPress interface training at a rate of $80 per hour. We recommend 3 hours minimum.
  • I.T support: Whilst we always help our clients where we can your quoted price does not include ongoing support. We offer I.T. support at a rate of $80 per hour

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Terms & Conditions

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